Shipping locations

This policy applies to orders delivered within the United States. We currently do not offer international shipping unless an individual product page expressly states otherwise.

Order cutoff time

Our order cutoff time is 12:00 noon Central Time (CT), Monday–Friday, excluding U.S. public holidays. Central Time follows daylight saving time where applicable (CST/CDT).

Orders placed before the cutoff enter our handling queue that business day. Orders placed at or after 12:00 noon, on weekends, or on U.S. public holidays begin processing on the next business day.

The cutoff determines when handling begins; it does not guarantee same-day dispatch. Our standard handling time remains 1–2 business days.

Delivery times

Our estimated delivery time is 5–10 business days from the order date, including order handling. Business days are Monday through Friday, excluding public holidays.

• Order handling: 1–2 business days.
• Transit: the remaining delivery time depends on the route and carrier.
• Weekend or holiday orders: handling starts on the next business day.

These are estimates rather than guaranteed arrival dates. Any different lead time for a specific configuration will be disclosed before purchase.

Carrier services

Equipment is shipped using a carrier suitable for the shipment’s size and destination. The shipment notification identifies the carrier and provides the available tracking number or freight reference.

Shipping costs

Standard shipping is free on U.S. orders, with no minimum order requirement. Review the order summary at checkout before placing your order. Any separately requested delivery service must be agreed before it is charged.

Receiving your equipment

Provide a complete delivery address, a working phone number, and accurate access information. Check shipment instructions for any appointment, unloading, or access requirements before the equipment arrives. Do not assume that assembly, installation, or unloading equipment is included unless the order expressly includes it.

Delays, damage, or delivery issues

If we cannot ship within the promised time, we will notify you and offer the choice of agreeing to a revised shipment date or cancelling the unshipped items for a prompt refund. If an order cannot be fulfilled, we will cancel it and refund the unshipped items.

For damage, an incorrect item, or a missing shipment, email support@bkearthmoving.com with your order number and relevant photographs. Keep the packaging and delivery documentation. See our Return and Refund Policy for the next steps.

Tracking your order

After dispatch, we send shipment details by email, including the tracking reference when available. Carrier tracking is separate from the store’s order status. Use Track Your Order with your order number and billing email to view the information recorded by BK Earthmoving.