One-year warranty

BK Earthmoving offers a one-year warranty. Keep your purchase confirmation, product model, and serial number with your equipment records. Product-specific written warranty terms, where provided, should be reviewed before purchase and retained with the equipment documentation.

How to request warranty support

1. Use the contact form and select Warranty support, or email support@bkearthmoving.com.
2. Include the order number, purchase date, model, and serial number if available.
3. Describe the issue, when it started, and any troubleshooting already completed.
4. Email photographs or relevant documents with the same order reference when they help explain the issue.

We review the request and provide the next steps. Obtain shipping or return instructions before sending equipment or components for a claim.

Safe use and documentation

Follow the manufacturer’s operating and maintenance instructions. Stop using equipment if a fault creates a safety concern. Keep service and maintenance records and any photographs relevant to the issue.

Warranty requests and ordinary returns

A warranty support request is separate from a change-of-mind return. Our Return and Refund Policy explains the 14-day return window and the process for damaged, defective, or incorrectly supplied items. This page does not limit any rights or remedies that cannot be excluded under applicable law.