Return and Refund Policy
The return window, return costs, cancellation process, and refund timing in one place.
Last updated: October 8, 2026
1. Return eligibility
You may request a return within 14 calendar days of receiving your order. The item must be unused, in its original packaging, and in resellable condition. Provide proof of purchase, such as an order confirmation or invoice.
Change-of-mind returns are not eligible when the equipment has been used, damaged by the customer, or returned outside this window. This does not remove rights that apply to defective, damaged, or incorrectly supplied goods under applicable law.
2. Items not eligible for change-of-mind returns
- Custom or made-to-order products.
- Equipment installed, modified, or used by the customer after delivery.
- Products clearly identified as final sale or clearance before purchase.
These exclusions do not prevent you from reporting a defect, delivery damage, or an incorrect item.
3. Return process — step by step
- Request the return: email support@bkearthmoving.com within 14 days of delivery, using your order number and reason for return.
- Include details: provide photographs if the item is damaged, defective, or incorrect.
- Wait for instructions: we aim to reply within 24 hours on business days with the return authorization and shipping instructions.
- Pack securely: use the original packaging and protect the equipment for transport.
- Send using a trackable service: follow the authorized return address and keep the tracking or freight reference.
Our business address is 274 S Carter St, Okolona, MS 38860. Do not send equipment there without return instructions; the correct receiving location will be stated in the authorization.
4. Return shipping costs
- Damaged, defective, or incorrect items: BK Earthmoving covers the authorized return shipping costs.
- Change of mind or other eligible reasons: the customer pays return shipping or return freight.
Standard outbound shipping is free, so there is no standard outbound shipping fee to deduct. Charges for any separately requested delivery service are non-refundable for a change-of-mind return unless required by law.
5. Refunds
After receiving and inspecting an eligible return, we process the refund within 5 business days to the original payment method. We send an email confirmation when the refund has been processed. Your bank or payment provider may take additional time to post the credit.
6. Exchanges
We do not currently offer direct exchanges. Return an eligible original item for a refund and place a separate order for the product you want.
7. Order cancellations
Request cancellation within 24 hours of purchase by emailing support@bkearthmoving.com with your order number. If the order has already been dispatched, follow the return process above. This ordinary cancellation window does not limit cancellation or refund rights that apply when we cannot meet the shipment promise stated in our Shipping Policy.