Overview

BK Earthmoving LLC (“we,” “us,” or “our”) operates bkearthmoving.com. This policy explains the information collected through the website, purchases, accounts, and customer communications.

Changes to this policy

We may update this policy when our practices or applicable requirements change. We will publish the current version on this page and revise the last-updated date.

Information we collect

• Information you provide: your name, billing and delivery addresses, email, phone number, order details, account information, and messages sent to customer support.
• Order and payment information: items ordered, transaction status, payment confirmation, and delivery or refund records. Payment processing involves the provider made available at checkout.
• Website information: IP address, browser and device information, and information needed for website operation, security, and troubleshooting.

Contact-form submissions may be retained in the store’s customer-service records so we can respond and follow up. We use tawk.to to provide live chat and offline messages. When you use chat, tawk.to may process your messages, contact details you provide, IP address, browser and device information, and relevant page or session information to deliver and manage support. Chat records may be retained for customer service. Review tawk.to’s Privacy Policy. Please do not send payment-card numbers, passwords, or other sensitive credentials through chat.

How we use information

We use information to process orders, arrange delivery, manage accounts, respond to enquiries, handle returns and warranty requests, maintain the website, prevent misuse or fraud, and meet accounting or legal obligations. If you choose to receive promotional messages, you may opt out using the instructions in those messages.

Cookies

The store uses cookies and similar browser storage for functions such as your cart, checkout session, account login, and website preferences. You can control cookies through your browser settings. Blocking essential cookies may prevent the cart, account, or checkout from working correctly.

How information is disclosed

Information may be shared with service providers that help operate the website, process payments, deliver orders, or provide customer communications and support. We disclose the information needed for those services. Information may also be disclosed when required by law, to respond to a lawful request, or to protect the rights and security of our customers and business.

Third-party websites and links

Links to carrier websites, maps, manufacturer resources, or other external services lead to websites with their own privacy practices. Review the relevant provider’s policy before submitting information to it.

Children’s information

The store and its equipment sales are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us using the details below.

Security and retention

We use reasonable safeguards to protect information, but no website or transmission method can guarantee complete security. We retain information for as long as needed for order fulfillment, support, recordkeeping, dispute resolution, and applicable legal obligations.

Your choices and rights

Depending on your state of residence and the laws that apply, you may have rights to access, correct, delete, or obtain a copy of personal information, and to make other privacy requests. These rights may be subject to legal exceptions, including records we must keep for transactions or legal obligations.

Email support@bkearthmoving.com to make a request. We may need information to verify your identity before disclosing or changing account records. We will respond in accordance with applicable law. Do not send passwords or full payment-card details.

Information processing locations

Website and service providers may process information in the United States or other countries where they operate. Privacy laws may differ by location.